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NEWS

[HOTFIXED] Issues Fixed as of October 26, 2017

Hello, imcGAMES here.   We have implemented hotfixes in order to deal with the following issues.   1. Players being unable to receive their DLC products in-game - Fixed an issue where some players would not be able to see and receive their DLC products in-game from the 'Leonard Expreso NPC' or 'Get Cash Item UI'. - You will have to restart the Steam client in order for your DLC product to appear in-game.   2. Restrictions during Family & Character name selection - Fixed an issue where certain letters or phrases would not allow the name to be used. - However, please note that you will still not be able to use Family & Character names that are currently being used.   3. Incorrect items requested when expanding Barrack Slot and Personal Shop - Fixed the issue where wrong items are requested upon attempting to expand Barrack Slots and Personal Shop. - You will need to restart the Steam client in order to apply the corrections made.   4. Ustiur Base Camp being inaccessible - Fixed an issue where players were unable to enter Ustiur Base Camp. - You will need to restart the Steam client in order to apply the corrections made and access the Ustiur Base Camp.   5. Issue with certain items showing Error Messages when being examined​ - Fixed an issue where certain items would show an Error Message when examined. - You will need to restart the Steam client in order to apply the corrections made so that the items can be examined. Thank you. imcGAMES   Let us know via Support Ticket on our Official Website if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots in-game details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.

October 26th, 2017

Announcement

[COMPLETE] Emergency Maintenance Notice - October 25, 2017

[COMPLETE] The Emergency Maintenance has ended. You will now be able to access the server. [EXTENDED][UPDATED] The Emergency Maintenance has been extended due to issues with logging onto the server. It is scheduled to end at [SGT] 19:30. Hello, imcGAMES here.   We will soon be carrying out Emergency Maintenance at [SGT]17:00.    - [COMPLETE] Maintenance Schedule : [SGT] 17:00 ~ 19:30   - [UPDATED] Issues to be fixed during the Maintenance    1. Being unable to open Gift Box items   2. EXP bonuses being wrongfully applied in certain areas   3. Graphical issues with certain characters   4. Being unable to interact with certain Non-Player Characters   5. 2 types of items being misdelivered to player's Cabinets a) 'Combat Manual - Veteran(1 day)' x3 from the 'Founder's Pack - Light DLC product' b) 'Pet Food' x500 from the 'Royal Gift Box' * All misdelivered items have been removed and can be retrieved from the 'Leonardo Expreso UI'   - [UPDATED] Maintenance Compensation   1. 20-hour extension of all timed items being used ※ Costume Lumin is not affected by this time extension.   2. Golden Time Buff * 16 hours ※ Information on the Golden Time Buff  - 50% increase in EXP gained  - Will be applied automatically 1 time if you login between [SGT] 19:30 October 25th ~ 19:30 October 26th - The buff timer will continue to expire regardless of you being logged into the game     We will update this announcement once the maintenance is complete. Our apologies for the inconvenience. Thank you. imcGAMES  

October 25th, 2017

Announcement

[UPDATED] Known Issues : October 25th, 2017

  Hello, imcGAMES here.   We are currently aware of the following issues. We will keep you updated on further procedures.   1. The game client(GE Client) suddenly crashing [FIXED] The issue with the game client(GE Client) crashing has been fixed. However, you will need to restart your Steam client for the patch to take place. Restarting your GE game client will not be enough.   2. Being unable to open Gift Box items [FIXED] We are looking into the issue and will apply the fix as soon as it is finished. Our apologies for the inconvenience. [UPDATE] Please try and re-login to the game if you cannot see your DLC products under the 'Get Cash Item UI'   3. Graphical issues with certain characters [FIXED] We are aware of and looking into the issue where certain characters will have graphical bugs that prevent them from being properly shown in-game.   4. Being unable to interact with certain Non-Player Characters [FIXED] We are aware that players are unable to interact with certain NPCs.   5. EXP bonuses being wrongfully applied in certain areas [FIXED] There is an issue where EXP bonuses are being wrongfully applied in certain areas.   6. Incorrect items requested when expanding Barrack Slot and Personal Shop [FIXED] - We are aware of and looking into the issue where the wrong items are requested upon attempting to expand Barrack Slots and Personal Shop.   7. Ustiur Base Camp inaccessible [FIXED] - We are aware that players are unable to enter Ustiur Base Camp. - You will need to restart your Steam client in order to apply the corrections made and access the Ustiur Base Camp.   8. Restrictions during Family & Character name selection [FIXED] - There was an issue where including certain letters or phrases would not allow the name to be used. - However, please note that Family & Character names that have already been created cannot be changed to any names currently being used.   This announcement will continue to be updated.   Our apologies for the inconvenience.   Thank you. imcGAMES   Let us know via Support Ticket if you are experiencing other problems. When reporting issues, please be as detailed as possible. Screenshots in-game details and timestamps would be greatly appreciated. The more information we have on a specific issue, the quicker it will be resolved.

November 1st, 2017

Known Issues

[EDITED] Founder's Server Now Open!(October 25th, 2017)

Hello, imcGAMES here.   We are pleased to announce that the Founder's Server have been opened as of [SGT] 14:00 on October 25th, 2017! While we are sure that you are more than eager to join the fun, please make sure to read the details before you enter the servers.   [IMPORTANT] The following contents will not be accessible during the Founder's Server Exclusive Access period (Oct. 25th, 2017 ~ Nov. 1st, 2017) as they are being internally re-evaluated.   [Will be accessible from Nov. 1st, 2017 (Free-to-play transition)] - All functions related to the Cash Shop - All functions related to the Feso Shop - All functions related to the Steam Inventory system - All functions related to Emblem Changing - All functions related to Report Botters   [Will be accessible in the near future] - Clique Battles - Colony Wars - Faction ranking rewards for contributing to the Supply Stocking War (Individual rewards will still be given) Any updates regarding these functions will be made via a separate announcement, so please keep a close eye out for our updates!   Thank you. imcGAMES

October 30th, 2017

Announcement

Founder's Server Open Tomorrow(October 25th, 2017)!

Hello, imcGAMES here.   We are pleased to announce that the Founder's Server will be open tomorrow on October 25th, 2017 at [SGT] 14:00! Please remember that you will only be able to access the Founder's Server if you have one of the Founder's Pack DLC products! If you do not own a Founder's Pack DLC product, you will be able to access the servers from November 1st, 2017 when it becomes Free-to-play!   You may want to read these announcements if you have any additional questions with regards to the Founder's Server or DLC products! - More information on the Founder's Server & FAQ : http://www.granadoespada.com/page/newsview.php?n=4 - More information on the Founder's Pack DLC products : http://www.granadoespada.com/page/newsview.php?n=6   Thank you. imcGAMES

October 24th, 2017

Announcement

[Edited] Announcement Regarding Founder's Pack DLC Products

Hello, imcGAMES here.   We are pleased to announce that you can now pre-download the game client and purchase Founder’s Pack DLC products from the Steam Store Page! As such, we would like to make an announcement with regards to some details about the 3 variants of the Founder’s Pack DLC products.   1. Founder’s Pack – Light - The ‘Founder’s Pack – Light’ product is the most basic variant which includes exclusive access rights. - The items included in the product can be seen below. - It consists of items that accumulate to approximately USD $11.00 in value and are being sold at a 20% discount for USD $8.99. - You can check it out on the Steam store via the following link. http://store.steampowered.com/app/687700/Granado_Espada_SEA_Founders_Pack__Light/   2. Founder’s Pack – Medium - The ‘Founder’s Pack – Medium’ product is the mid-range variant which includes exclusive access rights. - The items included in the product can be seen below. - It consists of items that accumulate to approximately USD $36.00 in value and are being sold at a 35% discount for USD $24.99. - You can check it out on the Steam store via the following link. http://store.steampowered.com/app/687701/Granado_Espada_SEA_Founders_Pack__Medium/   3. Founder’s Pack – Premium - The ‘Founder’s Pack – Premium’ product is the top of the line product which includes exclusive access rights. - The items included in the product can be seen below. - It consists of items that accumulate to approximately USD $97.00 in value and are being sold at a 54% discount for USD $44.99. - You can check it out on the Steam store via the following link. http://store.steampowered.com/app/687702/Granado_Espada_SEA_Founders_Pack__Premium/   [Details on the Shining & Sacred Character Card Box / Lyndon’s Pet box] - The ‘Shining Character Card Box’ will allow you to be able to obtain one of the characters from the ‘Character cards for event’ list shown below. Please note that the character card itself cannot be traded with other players.   Asoka Card for Event Bane Card for Event Ralph Card for Event Silver Flash Lynn Card for Event Battle Cook Panfilo Card for Event Kevin Card for Event Soho The Wind Card for Event Code Name L Card for Event Sage Emilia Card for Event Reaper Sariel Card for Event Battlesmith Idge Card for Event Empyrium Judith Card for Event Cadet Adriana Card for Event Risky Card for Event Cadet Elisa Card for Event Cadet Amy Card for Event Sellaneh Card for Event Juliana Card for Event Rachel Card for Event Consul Dietrich Card for Event Illusion Card for Event Vanessa Card for Event Levine Card for Event Jaina Card for Event Cannon Shooter Claire Card for Event Blood Navy Cano Card for Event Mireille Card for Event Aclla Card for Event Cecille Card for Event Vanshee Natalie Card for Event Blue Flame Ludin Card for Event Daisy Card for Event Jane Card for Event Becky Card for Event Jin Card for Event Kay Card for Event Loreta Card for Event Snowflake Berthe and Charles Card for Event Anis Cadet Leonele Card for Event (Edited) Scarlet Card for Event Elizabeth Card for Event Ciel Card for Event Dolores Card for Event Hermes Card for Event Loraine Card for Event Queen Cerny Joshua Card for Event Divine Hammer Bryan Card for Event Scavenger Yeganeh Card for Event   - The ‘Sacred Character Card Box’ will allow you to be able to obtain one of the characters from the ‘Character cards for event’ list shown below. Please note that the character card itself cannot be traded with other players.   Sellaneh Card for Event Reaper Sariel Card for Event Rachel Card for Event Empyrium Judith Card for Event Illusion Card for Event Risky Card for Event Levine Card for Event Cadet Amy Card for Event Cannon Shooter Claire Card for Event Juliana Card for Event Mireille Card for Event Consul Dietrich Card for Event Cecille Card for Event Vanessa Card for Event Blue Flame Ludin Card for Event Jaina Card for Event Jane Card for Event Blood Navy Cano Card for Event Jin Card for Event Aclla Card for Event Loreta Card for Event Vanshee Natalie Card for Event Anis Cadet Leonele Card for Event (Edited) Daisy Card for Event Elizabeth Card for Event Becky Card for Event Dolores Card for Event Kay Card for Event Loraine Card for Event Snowflake Berthe and Charles Card for Event Divine Hammer Bryan Card for Event Scarlet Card for Event Bane Card for Event Ciel Card for Event Silver Flash Lynn Card for Event Hermes Card for Event Kevin Card for Event Queen Cerny Joshua Card for Event Code Name L Card for Event Scavenger Yeganeh Card for Event     - The ‘Lyndon's Pet Box’ will allow you to be able to obtain one item from the ‘Pet box’ list. Please note that the ‘Pet Box’ can be traded with other players.   Pet Box (Rudolph) Pet Box (Red Tiger) Pet Box (Sabretiger) Pet Box (Santa Graber) Pet Box (Acorchado) Pet Box (Black Dragon) Pet Box (Yellow Tiger) Pet Box (Snail) Pet Box (Noble Popo) Pet Box (Black Tiger) Pet Box (Red Ball) Pet Box (Red Popo) Pet Box (White Tiger) Pet Box (Snow Golem) Pet Box (Divino)   [IMPORTANT] - The Founder’s Pack is a DLC product on Steam which may only be purchased a maximum of one ‘Founder’s Pack’ variant per account. The product cannot be traded in game to other players. - The ‘Early Access’ authority will be automatically granted to your account if you have ownership of the product. All other ‘Founder’s Pack DLC’ product benefits must be obtained in-game from the “Leonardo Expreso NPC” or the “Get Cash Item” UI. - Exclusive access to the game will be possible from when the Founder’s Servers open on October 25th, 2017. - The prices of the Founder’s Pack DLC products were not set via the Steam Regional Pricing System. We have set regional prices by using currency exchange rates.  - Please note that the products will be removed at a later date. However, we will make a separate announcement 2 weeks prior to this decision. The products will be taken from the Steam store by Valve after the announced date.   Thank you. imcGAMES

October 17th, 2017

Announcement

Announcement on Pre-downloading and Founder's Pack DLC Products

  Hello, imcGAMES here.   We are pleased to announce that we have made the request to Valve that Granado Espada for SEA(GE for SEA from hereon after) and the Founder's Pack DLC products be launched on the Steam platform. You will be able to see them on the store page within a few hours at most.   You will be able to download the game from the following location once Valve has gone through with our request.     [IMPORTANT] Please note that, as mentioned in our previous announcement [http://www.granadoespada.com/page/newsview.php?n=4 ], you WILL NOT YET BE ABLE TO LOGIN TO THE SERVERS. You will only be able to download the game client and install it.    You will be able to login to the servers, if you have a Founder's Pack DLC product, when the Founder's Servers open on [SGT] 4 p.m. October 25th, 2017.   If you do not have any of the Founder's Pack DLC products, you will be able login from November 1st, 2017 when the servers transition to Free-to-play.   Thank you. imcGAMES  

October 16th, 2017

Announcement

[Updated] Announcement on Future Schedules and Founder's Pack Products

Hello, imcGAMES here.   First of all, we would like to show our utmost gratitude to all of you who have been eagerly waiting for the Granado Espada for SEA(GE for SEA from hereon after) launch. As we have finalized our launch schedule, we would like to make a few announcements in a Q&A type fashion regarding the launch schedule and the Founder’s Pack DLC products.   Before moving on the Q&A, please take note of the GE for SEA Launch Roadmap below.   ▶ Pre-download & Founder’s Pack Sale: Oct. 16th, 2017 ▶ Founder's Server Open: Oct. 25th, 2017 ▶ Free-to-play: Nov. 1st, 2017   [GE for SEA Launch Roadmap]   Q. What is the launch schedule like? A. The GE for SEA service will kick off by opening our Founder’s servers on October 25th, 2017 offering exclusive access to 'Founder’s Pack DLC’ purchasers. The servers will allow access to everyone (Free-to-play) exactly one week later on November 1st, 2017. Also, pre-downloading the game client and 'Founder's Pack DLC' products will be available on the Steam Store from October 16th, 2017. However, please note that you will not be able to access the servers before October 25th, 2017 even if you pre-download the game client.   Q. What are the plans like regarding the update schedule post-launch? A. We are planning on having 1 major content update per month where 1~2 new characters will be added to the game. Please refer to the image below to have a peek at what our plans are like from November 1st, 2017 (Free-to-play transition) to the end of the year. However, we ask for your understanding in case there is some deviation from this plan due to unforeseen circumstances.     Q. Does the Granado Espada for SEA service on Steam have any relation to the previous Granado Espada service that had been published in Singapore? If so, will the previous game data be preserved? A. Unfortunately no, data will not be preserved/maintained from the previous service that had been published in Singapore as there is almost no relation between the two services.   We, imcGAMES, are able to provide service to the Singapore region as the previous service had ended in April 2017. However, this does not mean that we will be maintaining the previous server's game data.   However, we are planning on providing massive benefits to players from the previous Singapore servers that have invested a lot of time or money and will be providing related information to those players separately.   Q. How do you access the Founder’s Servers? A. Players that have purchased ‘Founder’s Pack DLC’ products will be able to access the Founder’s Server from October 25th, 2017 and create their families & characters. As mentioned before, please note that you will only be able to pre-download the game client but not be able to access the servers before October 25th, 2017 even if you have purchased a ‘Founder’s Pack DLC’ product.   Q. What will happen to the game data from the Founder’s Server after the game transitions to Free-to-play on November 1st, 2017? A. All data from the Exclusive Access period offered to ‘Founder's Pack DLC’ purchasers will be maintained even when the game becomes totally Free-to-Play. Players that join the game after November 1st, 2017 will be joining the existing servers. In other words, the Founder’s Servers will become normal GE for SEA servers allowing everyone to enjoy the game together.   Q. What is a ‘Founder’s Pack DLC’ product? A. The 'Founder's Pack' is a DLC product that will be available on the Steam Store from October 16th, 2017. Its main benefit will be ‘7 days of Exclusive Access’ which will allow you to gain a head-start.   It will be available on the Steam Store in three variants; 'Light', 'Medium' & 'Premium'.   Q. What benefits will I be able to gain from the ‘Founder’s Pack DLC’ product? As mentioned above, the main benefit will be ‘7 days of Exclusive Access’ to the servers. The main components of all three products are as follows. - 7 Days of exclusive early access to the game - The First Pioneer Medal (Increase ATK +3%, +1 to all Abilities) - iCash (Premium currency that allows you to purchase in-game premium items) - Numerous Enchantchip Veteran & Expert for Event - and much more! (Family training support items etc) You will be able to check the detailed contents of each product from the image below.     Q. Is there anything else to know about ‘Founder’s Pack DLC’ product purchases? A. You will only be able to purchase a maximum of one ‘Founder’s Pack’ variant per account. For instance, you will be able to purchase one Light, Medium, Premium product if you wish to do so, but you will not be able to purchase two Light products. Also, please note that none of the products are tradable. The ‘Exclusive Access’ authority will be automatically granted to your account if you have ownership of the product.   All other ‘Founder’s Pack DLC’ product benefits must be obtained in-game from the “Leonardo Expreso NPC” or the “Get Cash Item” UI. Please make sure to check the NPC or UI to gain your benefits!   We will be making additional announcements regarding the sale of 'Founder's Pack DLC' products on the Steam Store Page, so please keep a close eye on our Official Website!   Q. When will the ‘Founder’s Pack DLC’ products be taken off from the Steam Store? A. The schedule has not yet been finalized, but we will be making a separate announcement at least 2 weeks prior to taking the products from the Steam Store.   Thank you. imcGAMES [Updated on Oct. 17th. 2017]   Q. What will be the supported language? Will there be any Unicode input support or open source translation files? A. The official supported language is English. We will not be providing any Unicode input support or open source translation files.   Q. Where can we download the GE for SEA game client? A. You can download it from the Steam Store page at the following link : http://store.steampowered.com/app/663090/Granado_Espada_For_SEA/   Q. I can't seem to retrieve/activate the Key that I received from the email. When can I activate it and how do I do it? A. You must go to the following webpage in order to receive your Key :  http://www.granadoespada.com/page/issue.php   Please refer to the following link and images on how to redeem your Key on the Steam platform. https://support.steampowered.com/kb_article.php?ref=5414-TFBN-1352&l=english   Q. When will the in-game cash shop be added? Will there be any new items to expect from the shop? A. We will be adding the in-game cash shop on November 1st, 2017 when the game transitions to Free-to-play. The exact items are still being finalized, so we won't be able to provide a list of what will be on sale at the moment. Please note that some items will be on sale all the time while others will be periodically sold and then taken from the shop.   Q. Which version will GE for SEA launch with? What will be the latest content? A. The following is a list of major new content in the launching version : ▶ New Age, The Symphonia - Valeron’s Legacy Update ▶ New weapons & armor: The Valeron Series Update ▶ New Characters: Joshua Baselrane & Queen Cerny Joshua ▶ Cosmetic changes depending on the Stance ▶ New Family Attribute System   Q. How much will a Founder's Pack DLC product cost? A. Please have a look at the following announcement for more details on the Founder's Pack DLC products as well as their prices & discount rates: http://www.granadoespada.com/page/newsview.php?n=6   Q. Can you tell us more about what is included in the Shining Character Box & Sacred Box which is a part of the Founder's Pack DLC products? A. We have made an announcement on the specifics of the Founder's Pack DLC products on our Official Website. Please take a look to gain more information: http://www.granadoespada.com/page/newsview.php?n=6   Q. Will we only be able to get random characters from the Shining & Sacred Character Card Box? Will we be able to select which characters we want to receive? A. The Shining & Sacred Character Card Boxes from the Founder's Pack will only allow you to get one random character card from the list.

October 31st, 2017

Announcement

GE SEA Social Network & Support Channels

Hello, imcGAMES here.   We would like to make an announcement about our Social Network & Support Channels. You can check them via the following links!   Twitter  - Link : https://twitter.com/GE_for_SEA     Facebook  - Link : https://www.facebook.com/Granado-Espada-SEA-968327349976415/     Steam Community Hub - Link : http://steamcommunity.com/app/663090   1:1 Support   - Link : http://www.granadoespada.com/page/submit.php - You can contact us with your questions about the service of the game via support ticket. - To do so, you are required to login using an existing social network account.     Thank you. imcGAMES

October 24th, 2017

Announcement