[UPDATE] Known Issues March 11, 2020

Greetings, Pioneers.   The following issue has recently come to our attention:     - [FIXED] The 50% discount on the Activity is not applied.     We will apply the 50% discount on the Activity as soon as possible.      Thank you for your patience and understanding.   Regards, imcGAMES

Known Issues July 25, 2019

Greetings, Pioneers.   The following issue has recently come to our attention:     - Moon not being included in the list of obtainable characters through the Collection Character Summon Stone as stated in the Patch Notes.     Our Patch Notes for July 24 was incorrect but Moon will be added to the list of characters in the Collection Character Summon Stone during the upcoming Scheduled Maintenance on July 31, 2019, along with Miho, Miha, Sergeant Ba

[FIXED] Colony Wars Rewards (Espada Server)

Hello, imcGAMES here. We would like to announce that we have corrected the issue affecting the retrieval of Colony Wars rewards in-game at the Espada server. Please note that you are now able to retrieve your Colony Wars rewards correctly after September 2, 2018. Thank you for your patience and understanding while the issue was being corrected.

[RESOLVED] Regarding the Founders Pack DLC Products

Hello, imcGAMES here. As we have mentioned in previous announcements, the Founders Pack DLC was scheduled to be removed from our Steam Store on June. 22. However, due to a error on the Steam website, the DLC has reappeared in the Store.  We would like to inform you that we are aware of the issue and have contacted Valve to correct this. Please note that these DLCs may become unavailable at any time after this announcement.  Thank you. imcGAMES

[FERRUCIO] Latency and Disconnection Issue

Hello, imcGAMES here. We are currently aware of the following issues. We will keep you updated on further procedures. 1. Issues with servers lag and Disconnection Issue in FERRUCIO server - We are already looking into the cause of the problem. This announcement will continue to be updated. Our apologies for the inconvenience. Thank you. imcGAMES Let us know via Support Ticket if you are experiencing these problems. When reporting issues, please be as detailed as possible. Screenshots

[Updated] Known Issues: May 23, 2018

Hello, imcGAMES here.   We are currently aware of the following issues. We will keep you updated on further procedures. 1. Issues with obtaining the correct character after using the Ferrucio Character Box.  - We request that you refrain from using this character box until the issue has been resolved.  - Families who have already used the Ferruccio Character Box but have not acquired the appropriate character will receive the items again after the issue has

[FERRUCIO] Latency and Disconnection Issue

Hello, imcGAMES here. We are currently aware of the following issues. We will keep you updated on further procedures. 1. Lattency and Disconenction Issue in FERRUCIO server - We are already looking into the cause of the problem. This announcement will continue to be updated. Our apologies for the inconvenience. Thank you. imcGAMES Let us know via Support Ticket if you are experiencing this problems. When reporting issues, please be as detailed as possible. Screenshots in-game details

Known Issues: March 12, 2018

Hello, imcGAMES here. We are currently aware of the following issues. We will keep you updated on further procedures. 1. Golden Time Buff Not Applied - The Golden Time Buff offered as compensation for the emergency maintenance of March 11 has not taken effect in-game for players logging in after the maintenance. - The issue will be corrected during the scheduled maintenance of March 14, and you will receive the buff after you login on that day. Thank you. imcGAMES   Let us know via

[RESOLVED] Known Issues: January 24, 2018

Hello, imcGAMES here. We are currently aware of the following issues. We will keep you updated on further procedures. 1. iCash Purchase Error [RESOLVED] - Players have reported encountering an error message ("An unexpected error occurred while authorizing your transaction. Please try again.") when attempting to purchase iCash at the GE for SEA Steam shop. We are currently in contact with Valve to discover the source of the issue and address it as soon as possible. Thank you f