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News

Announcement

Scheduled Maintenance for April 17, 2019

Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for April 17, 2019. Make sure to check below for the schedule and patch notes.     MAINTENANCE PERIOD   - [SGT] 13:00 to 14:00 (April 17, 2019) - [EDT] 01:00 to 02:00 (April 17, 2019)      Patch Notes   GENERAL MAINTENANCE - System Maintenance - We will be performing general maintenance on our internal servers and system.

April 16th, 2019

Patch Notes

[UPDATE] Scheduled Maintenance for April 10, 2019

  Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for April 10, 2019. Make sure to check below for the schedule and patch notes.     MAINTENANCE PERIOD   - [SGT] 13:00 to 17:00 (April 10, 2019) - [EDT] 01:00 to 05:00 (April 10, 2019)      Patch Notes   1. CASH SHOP - Lyndon Box REMOVED - The Lyndon Box will be removed from the Cash Shop during this maintenance.   2. EVENTS - SergentBarrol Episode Event Closed - Event items will be automatically deleted during the maintenance.   - NEW! The Warm Weeks of April - Receive the following special perks from April 10 to April 24, 2019: - Extra Roulette Price 1 vis - Free Rotation all characters   3. GENERAL MAINTENANCE - System Maintenance - We will be performing general maintenance on our internal servers and system.

April 10th, 2019

Patch Notes

[Update] Scheduled Maintenance for April 3, 2019

  Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for April 3, 2019. Make sure to check below for the schedule and patch notes.     MAINTENANCE PERIOD   - [SGT] 13:00 to 14:00 (April 3, 2019) - [EDT] 01:00 to 02:00 (April 3, 2019)    Patch Notes   1. GENERAL MAINTENANCE - Mirjar Pioneer Merchant  - Mirjar Pioneer Merchant Points and Merchant Shop Buy Points will be settled. - System Maintenance  - We will be performing a general maintenance on our internal servers and system.   2. Compensation for Emergency Maintenance - Maintenance Compensation  - 1. 18-hour extension of all timed items being used  * Costume Lumin is not affected by this time extension.   - 2. 14-hours of the Golden Time Buff ※ Information on the Golden Time Buff  - 50% increase in EXP gained  - Will be applied automatically 1 time if you login between [SGT] 14:00 / [EDT] 02:00 April 3 and [SGT] 14:00 / [EDT] 02:00 April 4.  - The buff timer will continue to expire regardless of you being logged into the game.  

April 3rd, 2019

Support

Q

The game closes down with a dump error message.

A

The dump error message will ask you to send the error details over to IMCGames with your details.

Click [Yes (Y)] on the message and send in the error details. Then, send us a report with the time at which the error details were sent and we will investigate the source of the error.

Q

I moved the installation folder to another location and now the patch won't execute.

A

This problem occurs when the installation path isn't correctly recognized by the system. Please proceed with the steps below.

1. Click the Windows Start button then open the Execute window by clicking on the corresponding shortcut or pressing the Windows key + R.

2. In the Execute window, type 'regedit' and click the confirmation button to open the registry editor.

3. Press Ctrl + F to open the Search menu, then enter 'Granado Espada', 'Granado Espada/ge.exe', or the folder path where the game was first installed to confirm the location of the installation folder.

4. After you've found the folder path, right-click it and change it to the folder path where game's folders are currently located.

5. Repeat steps 3 and 4 to change all the registries with the original installation path to the new location of the game folders.

If the same error continues to occur even after changing the registries, you can solve the issue by uninstalling Granado Espada and reinstalling it in your desired path.

Q

A sharing violation error message appears while the client is patching.

A

The sharing violation error message appears when game options are changed while the client is patching or due to certain antivirus programs. Please proceed with the steps below to solve the issue.

- After executing the client, refrain from doing any other actions (e.g. changing game options).

- Remove the Granado Espada game folder from the targets of your antivirus program before running the client.

- Temporarily disable your antivirus program before running the client.

If the issue isn't solved after attempting these steps, kindly report it to us with the following information:

1) The updater.revision.txt file contained in the Granado Espada game folder

2) Information about your current antivirus program(s)

3) A screenshot of all the programs running in the Processes tab of your Windows Task Manager

Q

There's an error in the ge.exe file.

A

Errors in the ge.exe file can occur when there's a clash between your OS and the client, or when a file is lost or corrupted during a client update.

First, run a check on malware / adware / registry / disk to eliminate any sources of errors. If the problem persists, reinstall the client, then reinstall your OS.

When a clash occurs between programs in your PC and the issue cannot be solved through the previous steps, you may need to reinstall.