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News

Patch Notes

Scheduled Maintenance for March 20, 2019

  Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for March 20, 2019. Make sure to check below for the schedule and patch notes.     MAINTENANCE PERIOD   - [SGT] 13:00 to 14:00 (March 20, 2019) - [EDT] 01:00 to 02:00 (March 20, 2019)     Patch Notes   1. GENERAL MAINTENANCE - System Maintenance  - We will be performing a general maintenance on our internal servers and system.

March 19th, 2019

Patch Notes

Scheduled Maintenance for March 13, 2019

  Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for March 13, 2019. Make sure to check below for the schedule and patch notes.     MAINTENANCE PERIOD   - [SGT] 13:00 to 15:00 (March 13, 2019) - [EDT] 01:00 to 03:00 (March 13, 2019)    Patch Notes   1. CASH SHOP - Lyndon Box REMOVED  - The Lyndon Box and Black Friday packages will be removed from the Cash Shop during this maintenance.   2. EVENTS - 'FREE ROTATION' (March 13 to March 27, 2019)  - Weekly rotation applied to all characters.   - 'Miho & Miha' Story Event Closed  ‘Fancy Red Cloth Fragment’, ‘Fancy Bell’ and ‘Red Socks’ will be automatically deleted during the maintenance.   3. GENERAL MAINTENANCE - System Maintenance  - We will be performing a general maintenance on our internal servers and system.

March 13th, 2019

Announcement

Daylight Saving Maintenance March 10, 2019

Greetings, Pioneers. There will be a brief maintenance on ESPADA(NA) SERVER to adjust our systems for the end of Daylight Saving Time on March 10, 2019. The maintenance will last for a two-hour duration and the scheduled times will be as follows:   [EST] 01:50 to 03:30 Thank you for your cooperation and understanding.

March 8th, 2019

Support

Q

The game closes down with a dump error message.

A

The dump error message will ask you to send the error details over to IMCGames with your details.

Click [Yes (Y)] on the message and send in the error details. Then, send us a report with the time at which the error details were sent and we will investigate the source of the error.

Q

I moved the installation folder to another location and now the patch won't execute.

A

This problem occurs when the installation path isn't correctly recognized by the system. Please proceed with the steps below.

1. Click the Windows Start button then open the Execute window by clicking on the corresponding shortcut or pressing the Windows key + R.

2. In the Execute window, type 'regedit' and click the confirmation button to open the registry editor.

3. Press Ctrl + F to open the Search menu, then enter 'Granado Espada', 'Granado Espada/ge.exe', or the folder path where the game was first installed to confirm the location of the installation folder.

4. After you've found the folder path, right-click it and change it to the folder path where game's folders are currently located.

5. Repeat steps 3 and 4 to change all the registries with the original installation path to the new location of the game folders.

If the same error continues to occur even after changing the registries, you can solve the issue by uninstalling Granado Espada and reinstalling it in your desired path.

Q

A sharing violation error message appears while the client is patching.

A

The sharing violation error message appears when game options are changed while the client is patching or due to certain antivirus programs. Please proceed with the steps below to solve the issue.

- After executing the client, refrain from doing any other actions (e.g. changing game options).

- Remove the Granado Espada game folder from the targets of your antivirus program before running the client.

- Temporarily disable your antivirus program before running the client.

If the issue isn't solved after attempting these steps, kindly report it to us with the following information:

1) The updater.revision.txt file contained in the Granado Espada game folder

2) Information about your current antivirus program(s)

3) A screenshot of all the programs running in the Processes tab of your Windows Task Manager

Q

There's an error in the ge.exe file.

A

Errors in the ge.exe file can occur when there's a clash between your OS and the client, or when a file is lost or corrupted during a client update.

First, run a check on malware / adware / registry / disk to eliminate any sources of errors. If the problem persists, reinstall the client, then reinstall your OS.

When a clash occurs between programs in your PC and the issue cannot be solved through the previous steps, you may need to reinstall.