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Patch Notes

[Updated] Scheduled Maintenance for December 12, 2018

Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for December 12, 2018. Make sure to check below for the schedule and patch notes.   MAINTENANCE PERIOD* - [SGT] 13:00 to 14:00 (December 12, 2018) - [EST] 00:00 to 01:30 (December 12, 2018) [Updated] * According to circumstances, maintenance may be completed earlier than announced. 1. GENERAL MAINTENANCE - System Maintenance - We will be performing a general maintenance on our internal servers and system.   2. BUG FIXES   - [NA] Rotation Characters] - Fixed the issue where weekly Rotation Characters did not change since the last maintenance.   - [NA] Mirjar Points - Mirjar Points will be reset correctly as intended

December 12th, 2018

Patch Notes

Scheduled Maintenance for December 5, 2018

Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for December 5, 2018. Make sure to check below for the schedule and patch notes.   MAINTENANCE PERIOD* - [SGT] 13:00 to 15:00 (December 5, 2018) - [EST] 00:00 to 02:00 (December 5, 2018) * According to circumstances, maintenance may be completed earlier than announced.   1. CASH SHOP - Lyndon Box REMOVED - The Lyndon Box and Black Friday packages will be removed from the Cash Shop during this maintenance. - Letizia Feso Gift Box Special Rewards REMOVED - Letizia Feso Gift Boxes will now only provide the original rewards after the Scheduled Maintenance. - Black Friday packages will be removed from the Cash Shop during this maintenance. - Feso Shop - Discounted Event Feso Shop items will be removed during this maintenance. - Dressroom - 50% off discounts on Dressroom Feso costumes will be discontinued during this maintenance.   2. EVENTS - GE Steam Black Friday Event Rewards - Rewards from the GE Steam Black Friday event will be sent to all winning Families. - Rewards: 11,000 iCash Box x1 3. GENERAL MAINTENANCE - Mirjar Pioneer Merchant - Mirjar Pioneer Merchant Points and Merchant Shop Buy Points will be settled. - System Maintenance - We will be performing a general maintenance on our internal servers and system.

December 4th, 2018

Patch Notes

Scheduled Maintenance for November 28, 2018

Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for November 28, 2018. Make sure to check below for the schedule and patch notes.   MAINTENANCE PERIOD* - [SGT] 13:00 to 14:00 (November 28, 2018) - [EST] 00:00 to 01:00 (November 28, 2018) * According to circumstances, maintenance may be completed earlier than announced.   1. GENERAL MAINTENANCE - System Maintenance - We will be performing a general maintenance on our internal servers and system.

November 27th, 2018

Support

Q

The game closes down with a dump error message.

A

The dump error message will ask you to send the error details over to IMCGames with your details.

Click [Yes (Y)] on the message and send in the error details. Then, send us a report with the time at which the error details were sent and we will investigate the source of the error.

Q

I moved the installation folder to another location and now the patch won't execute.

A

This problem occurs when the installation path isn't correctly recognized by the system. Please proceed with the steps below.

1. Click the Windows Start button then open the Execute window by clicking on the corresponding shortcut or pressing the Windows key + R.

2. In the Execute window, type 'regedit' and click the confirmation button to open the registry editor.

3. Press Ctrl + F to open the Search menu, then enter 'Granado Espada', 'Granado Espada/ge.exe', or the folder path where the game was first installed to confirm the location of the installation folder.

4. After you've found the folder path, right-click it and change it to the folder path where game's folders are currently located.

5. Repeat steps 3 and 4 to change all the registries with the original installation path to the new location of the game folders.

If the same error continues to occur even after changing the registries, you can solve the issue by uninstalling Granado Espada and reinstalling it in your desired path.

Q

A sharing violation error message appears while the client is patching.

A

The sharing violation error message appears when game options are changed while the client is patching or due to certain antivirus programs. Please proceed with the steps below to solve the issue.

- After executing the client, refrain from doing any other actions (e.g. changing game options).

- Remove the Granado Espada game folder from the targets of your antivirus program before running the client.

- Temporarily disable your antivirus program before running the client.

If the issue isn't solved after attempting these steps, kindly report it to us with the following information:

1) The updater.revision.txt file contained in the Granado Espada game folder

2) Information about your current antivirus program(s)

3) A screenshot of all the programs running in the Processes tab of your Windows Task Manager

Q

There's an error in the ge.exe file.

A

Errors in the ge.exe file can occur when there's a clash between your OS and the client, or when a file is lost or corrupted during a client update.

First, run a check on malware / adware / registry / disk to eliminate any sources of errors. If the problem persists, reinstall the client, then reinstall your OS.

When a clash occurs between programs in your PC and the issue cannot be solved through the previous steps, you may need to reinstall.