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News

Patch Notes

Scheduled Maintenance for September 22, 2021

Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for September 22, 2021. Make sure to check below for the schedule and patch notes.   MAINTENANCE PERIOD   - [SGT] 13:00 to 14:00 (September 22, 2021) - [EST] 00:00 to 01:00 (September 22, 2021) - [CET] 06:00 to 07:00 (September 22, 2021)     Patch Notes 1. GENERAL MAINTENANCE  > System Maintenance   - We will be performing general maintenance on our internal ser

September 17th, 2021

Patch Notes

Scheduled Maintenance for September 15, 2021

Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for September 15, 2021. Make sure to check below for the schedule and patch notes.   MAINTENANCE PERIOD   - [SGT] 13:00 to 15:00 (September 15, 2021) - [EST] 00:00 to 02:00 (September 15, 2021) - [CET] 06:00 to 08:00 (September 15, 2021)     Patch Notes 1. CASH SHOP   > NEW! Letizia Feso Gift Box Special Rewards  - The Letizia Feso Gift Box will be available a

September 14th, 2021

Patch Notes

[UPDATE] Scheduled Maintenance for September 8, 2021

Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for September 8, 2021. Make sure to check below for the schedule and patch notes.   MAINTENANCE PERIOD   - [SGT] 13:00 to 15:00 (September 8, 2021) - [EST] 00:00 to 02:00 (September 8, 2021) - [CET] 06:00 to 08:00 (September 8, 2021)     Patch Notes 1. CASH SHOP   > Lyndon Box REMOVED   - [Blessing of Lyndon] applied to ‘Chloe’ will be removed.

September 8th, 2021

Support

Q

The game closes down with a dump error message.

A

The dump error message will ask you to send the error details over to IMCGames with your details.

Click [Yes (Y)] on the message and send in the error details. Then, send us a report with the time at which the error details were sent and we will investigate the source of the error.

Q

I moved the installation folder to another location and now the patch won't execute.

A

This problem occurs when the installation path isn't correctly recognized by the system. Please proceed with the steps below.

1. Click the Windows Start button then open the Execute window by clicking on the corresponding shortcut or pressing the Windows key + R.

2. In the Execute window, type 'regedit' and click the confirmation button to open the registry editor.

3. Press Ctrl + F to open the Search menu, then enter 'Granado Espada', 'Granado Espada/ge.exe', or the folder path where the game was first installed to confirm the location of the installation folder.

4. After you've found the folder path, right-click it and change it to the folder path where game's folders are currently located.

5. Repeat steps 3 and 4 to change all the registries with the original installation path to the new location of the game folders.

If the same error continues to occur even after changing the registries, you can solve the issue by uninstalling Granado Espada and reinstalling it in your desired path.

Q

A sharing violation error message appears while the client is patching.

A

The sharing violation error message appears when game options are changed while the client is patching or due to certain antivirus programs. Please proceed with the steps below to solve the issue.

- After executing the client, refrain from doing any other actions (e.g. changing game options).

- Remove the Granado Espada game folder from the targets of your antivirus program before running the client.

- Temporarily disable your antivirus program before running the client.

If the issue isn't solved after attempting these steps, kindly report it to us with the following information:

1) The updater.revision.txt file contained in the Granado Espada game folder

2) Information about your current antivirus program(s)

3) A screenshot of all the programs running in the Processes tab of your Windows Task Manager

Q

There's an error in the ge.exe file.

A

Errors in the ge.exe file can occur when there's a clash between your OS and the client, or when a file is lost or corrupted during a client update.

First, run a check on malware / adware / registry / disk to eliminate any sources of errors. If the problem persists, reinstall the client, then reinstall your OS.

When a clash occurs between programs in your PC and the issue cannot be solved through the previous steps, you may need to reinstall.