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News
Event
2023 World Peace Day Event
Greetings, Pioneers. Steam 2023 World Peace Day event will start after the Scheduled Maintenance on September 20, 2023, and will be held for two weeks! Event Period FROM the scheduled maintenance on September 20, 2023 TO the scheduled maintenance on October 11, 2023 Who Can Participate - This event is open to all Families How to Participate - Talk to NPC ‘UM Secretary-General Ramiro’ nearby Reboldoeux Civic Certer to re
September 19th, 2023
Patch Notes
Scheduled Maintenance for September 20, 2023
Hello, imcGAMES here. We would like to announce the details of the maintenance scheduled for September 20, 2023. Make sure to check below for the schedule and patch notes. MAINTENANCE PERIOD - [SGT] 13:00 to 15:00 (September 20, 2023) - [EST] 00:00 to 02:00 (September 20, 2023) - [CET] 06:00 to 08:00 (September 20, 2023) Patch Notes 1. EVENT > 2023 World Peace Day event will begin. (From 9/20 to 10/11) 2. GENERAL MAINTENANCE
September 19th, 2023
Announcement
Illegal Program Suspension and Announcement 09.15.23
Hello Pioneers, Upon receiving the Illegal Program-related reports, we focused our investigation on finding a clear pattern between the reported accounts and using it to provide a basis for taking quick action against them. We apologize for taking some time during this process. As a result of the work above, we were able to identify among the group of accounts. As a start, we have banned the following group of accounts that used illegal programs. We would like to inform t
September 15th, 2023
Support
Q
The game closes down with a dump error message.
A
The dump error message will ask you to send the error details over to IMCGames with your details.
Click [Yes (Y)] on the message and send in the error details. Then, send us a report with the time at which the error details were sent and we will investigate the source of the error.
Q
I moved the installation folder to another location and now the patch won't execute.
A
This problem occurs when the installation path isn't correctly recognized by the system. Please proceed with the steps below.
1. Click the Windows Start button then open the Execute window by clicking on the corresponding shortcut or pressing the Windows key + R.
2. In the Execute window, type 'regedit' and click the confirmation button to open the registry editor.
3. Press Ctrl + F to open the Search menu, then enter 'Granado Espada', 'Granado Espada/ge.exe', or the folder path where the game was first installed to confirm the location of the installation folder.
4. After you've found the folder path, right-click it and change it to the folder path where game's folders are currently located.
5. Repeat steps 3 and 4 to change all the registries with the original installation path to the new location of the game folders.
If the same error continues to occur even after changing the registries, you can solve the issue by uninstalling Granado Espada and reinstalling it in your desired path.
Q
A sharing violation error message appears while the client is patching.
A
The sharing violation error message appears when game options are changed while the client is patching or due to certain antivirus programs. Please proceed with the steps below to solve the issue.
- After executing the client, refrain from doing any other actions (e.g. changing game options).
- Remove the Granado Espada game folder from the targets of your antivirus program before running the client.
- Temporarily disable your antivirus program before running the client.
If the issue isn't solved after attempting these steps, kindly report it to us with the following information:
1) The updater.revision.txt file contained in the Granado Espada game folder
2) Information about your current antivirus program(s)
3) A screenshot of all the programs running in the Processes tab of your Windows Task Manager
Q
There's an error in the ge.exe file.
A
Errors in the ge.exe file can occur when there's a clash between your OS and the client, or when a file is lost or corrupted during a client update.
First, run a check on malware / adware / registry / disk to eliminate any sources of errors. If the problem persists, reinstall the client, then reinstall your OS.
When a clash occurs between programs in your PC and the issue cannot be solved through the previous steps, you may need to reinstall.